Compact With Texans
Overview
The Compact with Texans was established during the 76th Texas legislative session through Senate Bill 1563, as outlined in the Texas Government Code Chapter 2114 (Customer Service). The Compact mandates that state agencies share valuable information with the public, including details about their:
- Procedures for responding to public contacts and complaints,
- Applicable licensing and certification procedures, and
- Customer waiting times for access, service delivery, and responses to complaints.
Customer Service
The State Preservation Board pledges to the citizens of Texas that this agency will offer courteous, professional, and ethical service to Capitol visitors, public officials, Capitol and Capitol Extension occupants, vendors and their employees, and other agency employees. We will manage the state's resources wisely and will protect the historical significance of our charge, while providing a functional environment for building occupants and an educational experience for our visitors.
Our organizational divisions require staff with a wide variety of special skills and training and we will strive to retain personnel with a high degree of expertise and loyalty to the agency's mission.
Customer Survey
Please fill out the customer survey after your visit. The information you provide will help us improve our services and enhance the experiences of our customers. Customer Survey
Contact
Texans may contact the agency with questions or complaints. Building maintenance requests may receive responses within one working day, while public inquiries, open records requests, and formal written complaints may receive responses within ten working days. Please be aware that personally identifiable information that is provided, such as address and phone numbers, may be subject to release under the Texas Public Information Act.
General Inquiries
| Email: | Contact.SPB@tspb.texas.gov |
|---|---|
| Phone: | (512) 463-5495 |
| Mail: | State Preservation Board 201 E. 14th St., Suite 950, Austin, Texas 78701 |
Departments and Divisions
Details about the State Preservation Board’s mission, philosophy, and responsibilities can be found on the About Us page.
For specific location contact information, please visit the Hours and Contact page.
- Capitol Visitor Services: Capitol Accessibility Services,
- Facilities Services: Capitol Facilities Services,
- Organization Chart: Staff Directory.